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Can Qantas help their Disabled Customers?
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Should Qantas care ?

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Can Qantas help their Disabled Customers?
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Should Qantas care ?
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Should Qantas care ?

Joanne Blesing: Posted on Sunday, 12 December 2010 3:42 PM
And my one bit of politics, as it is coming close to Christmas and I believe that everyone can help to change this, as well as the items for those in need. Transport is such an issue for the disabled. When I flew to Melbourne to get my hair cut, the week of the event, Qantas wouldn’t let me on my flight as I was in the wheelchair. I missed my appointment, as they flew me 2 hours later on a bigger plane. Should Qantas care about the shifting perception? Shouldn’t it be equal for me? 

28 Comments to Should Qantas care ?:

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Jo Blesing on Sunday, 2 January 2011 2:52 PM
it appears that the individuals of qantas care, kindly, but it would be good to make a shift in perception for the operations department. When i was a club member i generally received great support. i flew to Melbourne twice a year, and even NZ and Brazil for healing. Always Qantas as they would look after me. Now that my club membership has expired i have flown 3 trips and have a lot of trouble, so this time I wanted to speak out to avoid it happening again. I can't cope with treated like a second class citizen when life is just so hard already, and I mean really hard. I had tried to renew my club membership but was advised that my form hadn't been received and 6 weeks was too late for it to be backtracked. I explained my situation and was told it didn't affect anything, I didn't want to pay to start again when i dont get to use any services (and cant work), but needed it for the extra care and service required. i was advised that the service is identical and qantas never offer complimentary. I assure you the service is NOT the same, makeing an already difficult life harder. To travel with a disability requires a lot a courage and strength, and planning, unlike an abled bodied traveler. It is not undertaken lightly. We need support however.
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