Jo Blesing on Sunday, 2 January 2011 2:52 PM
it appears that the individuals of qantas care, kindly, but it would be good to make a shift in perception for the operations department. When i was a club member i generally received great support. i flew to Melbourne twice a year, and even NZ and Brazil for healing. Always Qantas as they would look after me. Now that my club membership has expired i have flown 3 trips and have a lot of trouble, so this time I wanted to speak out to avoid it happening again. I can't cope with treated like a second class citizen when life is just so hard already, and I mean really hard. I had tried to renew my club membership but was advised that my form hadn't been received and 6 weeks was too late for it to be backtracked. I explained my situation and was told it didn't affect anything, I didn't want to pay to start again when i dont get to use any services (and cant work), but needed it for the extra care and service required. i was advised that the service is identical and qantas never offer complimentary. I assure you the service is NOT the same, makeing an already difficult life harder. To travel with a disability requires a lot a courage and strength, and planning, unlike an abled bodied traveler. It is not undertaken lightly. We need support however.